Customer Service

LuxerWatches will ship free with regular ground shipping for any within Canada Or the USA 48 continental States, with Canada Post or UPS USPS depending on the order and best service available. Every item shipped from our warehouse is fully insured by Canada Post UPS or USPS.  Delivery time via Ground can range from 1 to 6 business days. Note that air and ground shipping times are measured in business days.

Orders outside the 48 continental States or international orders will be charged accordingly and will require  Second Day or Next Day Air service. and there will be an extra charge.

Ones order is place the  item will ship within the next 12 - 48 hours ones it is shipped you will receive a shipping tracking number Parcel tracking info is available online at Canada Post UPS or United States Postal Service..

Return Policy

LuxerWatches 60 day return policy: The watch has to be in same brand new condition as received with all the protection plastics watch links tags and booklets. The customer is responsible for the watch till it arrives back at our place. The customer is responsible to pay for return postage. And it is recommended to send it with a tracking number and insurance since it is the customer who is responsible until it arrives back at our store.

Returning Your Watch for a refund

If you would like to return your watch please follow the steps and guidelines below for prompt service and satisfaction.

• Place your brand new watch with tags along with all accompanying owner’s manuals, certificates of authenticity, and appraisal into the original packaging that you received your watch in. Any items returned without the original watch box and paperwork will not be accepted
• Watches have to be in brand new condition to qualify for refund, watches that have been altered in any way or are even slightly used scratched or damaged or tags and plastics removed will not be accepted as a return item,
• we make sure to inspect the quality of every watch we ship however if you received a watch that’s not operating properly notify us via email within the first 48hours of receiving your package for return authorization
• The return should be packed safely and securely so that no damage will occur to the contents of the package
• It’s necessary that the watch you return to us has the RMA Return authorization Slip.  To obtain the RMA contact us at 1866-237-8820 or email request to info@luxerwatches.com to obtain the return authorization number and slip, a  return without authorization may be declined
•  Insure the value of the package that you are returning to LuxerWatches and return with a valid shipping tracking number; this will provide you with information about the location of the returned item at any given time. It may also be a good idea to request that the returning package be signed for upon delivery to LuxerWatches. As we will not be responsible for damaged or lost packages that are sent to us

Before you decide to return or exchange your watch be sure to review our return and exchange policies and contact us at 1866-237-8820 with any questions concerns that you may have. Our professional team can assist you with information about what return documentation will be required and how the package should be sent back to us safely and securely for a full refund.

With our extensive inventory the hardest part of ordering from LuxerWatches will be deciding which beautiful timepiece that you want to complete your sophisticated look. Once you do decide which watch would work best for you, follow our simple online ordering steps that take you seamlessly through the entire process. Your final step will be to choose one of our payment methods to complete your order. It’s imperative that you use the correct model numbers, accurate credit card numbers, and that you fill out each blank fully before submitting your order. This will prevent your order from being delayed. Check to see that your address is accurate, your payment information has been entered correctly, and that you have indeed ordered the watch that you want.

Once the order has been submitted, your order will be processed and shipped within 12-48 hours. You will then receive tracking information that allows you to track your order from LuxerWatches Track Order right to your doorstep. You will be able to when your order will be delivered so that you can enjoy the anticipation of its arrival.

If you change your mind within an hour of your initial order please contact us for immediate cancellation. To return or exchange your watch once it arrives please review our Return Page for instructions about how to return or exchange your order.

As with all aspects of your shopping with LuxerWatches simply contact us with any questions or concerns that you have about the ordering process.